Help centre The Deskora connector
Multi-user mode and Remote Desktop
Why your QuickBooks users keep working during a sync.
The connector always opens the company file in multi-user mode. Your accountant and other QuickBooks users keep working while the web stays in step, also on Remote Desktop (RDS) servers with several signed-in users.
QuickBooks must have the company file open, or be allowed to open it without a user, for the sync to run. If someone switches the file to single-user mode for a task such as a rebuild, the sync waits and continues when multi-user mode is back.
Related guides
Install the Deskora connectorPair the connector with your companyWriting back to QuickBooks (two keys)What is synchronised, and how oftenStill need help?Customers open a ticket in Account > Support. Everyone else can contact us.